Technical Support

ThirdEye generally provides the following types of Technical Support structures:

FREE Support

After the completion of the project, ThirdEye provides a certain number of weeks of free support for all bug fixes and ensures that the system is working as per the Client’s expectations.

The Support phase does not include any new development, data integration, or data analysis work.  This phase is purely to ensure that the platform/solution/system, as developed, is running as per the Client’s expectations.

Support – Tickets based

ThirdEye can provide tickets-based technical support whereby Client team members can raise Support Tickets that would duly be closed by the ThirdEye team as per the previously agreed upon SLAs.
ThirdEye charges on a per-ticket basis, the details of which will be provided as and when requested by the Client.

Support – Resources based

ThirdEye can also provide resource-based support whereby a Support Team would be deployed as per the needs of the Client. This Support team would be responsible for ensuring the smooth functioning of the platform/solution/system. The response times would be as per the previously agreed-upon SLAs.
ThirdEye charges on a time and material basis, the details of which will be provided as and when requested by the Client.