Automating Banking, Finance & Insurance Operations with Secure, Autonomous Agentic AI Solutions

We empower BFSI enterprises to deploy secure, autonomous AI agents that seamlessly orchestrate complex workflows, eliminate manual bottlenecks, and deliver actionable insights across the organization.

What are Agentic AI Solutions for BFSI?

Everyone is talking about Agentic AI, it has quickly become a buzzword. But does Agentic AI actually deliver real results, especially in data-heavy, ROI-driven industries like BFSI?
At ThirdEye Data, we can confidently say the answer is yes.

It’s important to understand that Agentic AI is not just a single AI model bolted onto a workflow. It’s an ecosystem of autonomous, purpose-built AI agents that can:

  • Perceive structured & unstructured data in real time
  • Plan & reason across tasks & policies
  • Take autonomous actions
  • Collaborate with each other in multi-agent systems
  • Learn continuously through human feedback loops

Use Cases Where Our Agentic AI Systems Add Value in Banking, Lending, Insurance and Financial Services Sectors

Risk Assessment & Lending

Fraud Detection & Monitoring

Customer Service & Experience

Regulatory Compliance & Reporting

Finance & Revenue Operations

Product Recommendation

Upsell & Cross-Sell

Document Processing

Dynamic Pricing

Spend Analysis & Insights

Debt Management & Collections

Claims & Policy Management

Did any of the agentic AI solutions above resonate with your use case?

If yes, then you can connect with our AI developers to consult and discuss the prospect, cost and timeline for your requirements. 

Didn’t find an exact match? We also build custom AI agents to address unique business challenges.

Our Expertise in Building Agentic AI Solutions for BFSI

At ThirdEye Data, we believe the BFSI industry needs more than just off-the-shelf AI models. That’s why we build purposeful Agentic AI solutions that go beyond task-level automation, designing autonomous, collaborative AI agents that orchestrate workflows, self-learn, and deliver measurable ROI across banking, lending, insurance, and FinTech.

With deep domain expertise and a proven track record of delivering secure, scalable, and compliant AI systems, we help the world’s leading financial organizations leverage trending AI technologies to address their business challenges.

Agentic AI & Autonomous Workflows

We design and deploy intelligent AI agents that don’t just automate isolated tasks but orchestrate end-to-end workflows across complex banking and financial operations. Each agent is purpose-built to make decisions, self-improve, and collaborate with other agents and humans, creating a truly self-adaptive, resilient automation layer.

Industry Depth & Use-Case Precision

We don’t believe in generic AI. Our solutions are engineered for real-world BFSI challenges, from risk scoring, fraud detection, regulatory compliance, to customer onboarding, collections, spend analytics, and dynamic pricing. They are mapped to your actual operational layers (front, mid, back office) and regulatory frameworks.

Document Intelligence at Scale

Our advanced Document Intelligence Platform, Optira combines OCR, NLP, ML and Custom GPT to process millions of statements, contracts, receipts, and policy docs with high accuracy. This eliminates manual paperwork bottlenecks, accelerates KYC, underwriting, and reporting, and ensures error-free, auditable data flows.

Proven Results & ROI-Driven Delivery

We back every solution with tangible impact, such as 80% faster loan approvals, 50% lower fraud losses, 40% drop in customer churn, and 85% fewer manual hours spent on document processing. Our clients see measurable improvements in revenue, operational efficiency, and compliance.

Seamless System Integration & Governance

Our agentic AI architectures plug into your core banking systems, CRMs, risk engines, compliance dashboards, and legacy data silos, ensuring smooth adoption without costly rip-and-replace projects. Human-in-the-loop layers and full audit trails give you governance and transparency.

Strategic Partner from Roadmap to Scale

We are more than a tech vendor, we act as your AI strategy partner. From use case discovery and ROI modeling to agentic workflow design, deployment, and continuous improvement, ThirdEye Data brings deep domain expertise, flexible engagement models, and a clear focus on value realization.

Do you want to see our document intelligence platform live in action?

Please feel free to request a quick demo and explore how this pre-built solution can help your operations.

Agentic AI Automation for Risk Assessment & Lending

We have seen underwriting remains one of the biggest bottlenecks for banks and lenders and one of the highest risk areas. Many rely on static scoring models and manual document checks that miss hidden signals, especially for thin-file or new-to-credit customers.

We have implemented multi-agent lending workflows where Risk Assessment Agents analyze not just historical credit data, but also alternative signals, digital spending patterns, mobile usage, or social footprints to build richer risk profiles.
Document Intelligence Agents read and verify payslips, income proofs, and bank statements in seconds. Underwriter Assistant Agents auto-flag anomalies and recommend next steps, while underwriters retain final decision authority with a full audit trail.

In our client engagements, this approach has cut loan application turnaround times by up to 80%, reduced default rates by 30–35%, and dramatically improved compliance transparency for audits.

Risk Assessment & Lending

Agentic AI Solutions for Customer Support & Experience Optimization

In BFSI, customer service can make or break loyalty. Long wait times, repetitive queries, and inconsistent resolutions frustrate customers and overwhelm teams, but scaling humans alone isn’t sustainable.

We have developed conversational flows powered by Virtual Assistant Agents that handle up to 80% of tier-1 queries ,such as account status, loan payoffs, policy details – instantly, around the clock. Personalization Agents adapt answers to each customer’s history and behavior. And when issues need a human touch, Escalation Agents hand off with full context, ensuring seamless support.

Our clients have seen 40–50% lower contact center costs, 60% faster case resolution, and up to 25% boosts in CSAT and NPS. Our solutions learn over time, so the quality of automation keeps improving.

Automated Document Processing with Agentic AI Orchestration

Whether it is loan applications, insurance claims, or KYC onboarding, BFSI firms drown in unstructured documents. Manual extraction and validation waste thousands of human hours, introduce errors, and slow everything down.

We deploy Intelligent Document Agents with advanced OCR and NLP that read, classify, and extract key data points from any format including scanned PDFs, handwritten forms, or digital attachments. Quality Control Agents verify accuracy and flag discrepancies. Integration Agents push clean, structured data straight into existing systems – all with human-in-the-loop validation where needed.

Banks, lenders, and insurers working with us report up to 85% reductions in manual document processing time, faster onboarding and claims, and immediate data availability for downstream workflows like risk checks or compliance.

Automated Document Analysis in BFSI

Project References: Delivered with Agentic AI Architectures

Agentic AI Solution for Customer Loyalty Program - Featured

Multi-agent System to Enhance Customer Loyalty Program

Developed a multi-agent system that transforms how loyalty programs are managed and experienced for a leading marketing company.
AI Agent for Indexing and Querying Content - Featured

AI Agent for Indexing and Querying Content

Designed and implemented an intelligent AI agent to empower organizations with highly efficient, context-aware search capabilities across large volumes of content.

AI-based Billing Assistant - LLM-based Chatbot

Developed and deployed an intelligent billing assistant chatbot powered by LLMs and a robust data intelligence platform to streamline billing query resolutions.
Knowledge Repository AI Agent for an IT Company

Knowledge Repository AI Agent for an IT Company

Developed an AI-powered knowledge repository chatbot application designed to transform how IT professionals access and interact with organizational knowledge.

Generative AI-powered Document Analytics Platform for an Audit Firm

Developing a Generative AI-based document analytics platform to extract pertinent entities from a variety of file formats, such as .pdf, .xls, and .doc, originating from multiple sources.
LLM-based Help Center Assistant

LLM-based Help Center Assistant

Developed an LLM-based Help Center Assistant for a leading project management solutions provider. The assistant offers an intuitive, conversational interface that allows users to easily search and retrieve information from product documentation, PDFs, and the company’s website.

Answering Frequently Asked Questions on AI Agent Development

What exactly are Agentic AI Solutions in the BFSI context?

At ThirdEye Data, we define Agentic AI as an approach where we design autonomous, purpose-driven AI agents that can perceive, reason, and act on their own, but also collaborate with other agents, humans, and legacy systems. In BFSI, this means your loan processing, fraud monitoring, customer service, debt collections, and revenue ops can all run on self-orchestrating AI workflows that adapt in real time, learn from data continuously, and escalate to humans only when needed. This is a step ahead of static bots or standalone models. This is true workflow autonomy with guardrails for compliance and risk.

Where do these AI agents actually fit into our existing banking or insurance systems?

We design our agents to plug directly into your existing IT stack or legacy systems, such as, your core banking platforms, CRM, ERP, payment gateways, risk engines, and customer apps. For example, a Document Intelligence Agent sits between your loan origination system and your risk scoring module. A Fraud Monitoring Agent taps into real-time transaction streams. A Customer Service Agent lives inside your call center or mobile app. The agents exchange data via secure APIs, update systems of record, and always leave an auditable trail for compliance.

What BFSI-specific problems does ThirdEye’s Agentic AI really solve best?

From our deep experience, here are a few high-impact areas - Risk Assessment & Lending, Fraud Detection, Debt Collections, Customer Service, Document Analysis. We don’t just deploy a model, we craft a whole multi-agent workflow, each agent focused on its part of your value chain.

How secure and compliant are these autonomous AI workflows?

Security, compliance, and explainability are non-negotiable in BFSI. Every ThirdEye Agentic AI solution has built-in encryption, robust audit logs, explainable AI components, and human-in-the-loop escalation for critical decisions. We help you stay compliant with KYC, AML, GDPR, PCI DSS, SOC 2 and other regional banking or insurance regulations. Plus, our agents continuously learn from new data but respect data privacy constraint, so you get smarter systems without compromising governance.

What’s the first step to get started with Agentic AI in BFSI?

We always start with a Discovery Workshop - we map your current processes, find high-ROI use cases for autonomous agents, and show you where human-machine teaming will add the most value. Then, we design a phased roadmap to pilot, validate, and scale with clear governance and risk controls at every step. Our team becomes an extension of yours, this is co-innovation, not just a vendor engagement.

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